All our earrings are delivered in snug, hugg branded velvet pouches and are wrapped in decorative tissue paper inside sturdy, letter-box sized corrugated cardboard postal box.

UK Standard Delivery Royal Mail Tracked 48 (Mainland UK only):
£3.39 2-3 working days from order being processed

UK Next Day DeliveryRoyal Mail Tracked 24 (If ordered before 12pm Mon-Fri. Mainland UK only):
£4.25 Next working day from order being processed

Please allow up to 2 days for your order to be processed.

Returning or exchanging an item because you changed your mind?

Orders can be returned at your expense for a product refund for any reason up to 14 days from receipt.

To make a return, please email us at hello@huggearrings.com.

Alternatively, if you'd like to speak to someone, you can call us on 01628898586. Contact times are Monday-Friday, 10am – 5pm GMT. Excluding Bank Holidays.

Earrings that are not faulty or damaged on receipt must be returned to us in their original condition, unworn and in the fabric pouch they were originally shipped. We check all our earrings for blemishes, scratches or defects when they are shipped.

Product refunds will be made at the same price at which the products were bought and by the same method you used to make the payment.

The maximum refund for the cost of returning goods to us will be that of the least expensive delivery option we offer.

Returning an item due to a fault or damage?

Earrings that arrive damaged or are faulty can be returned to us up to 30 days from receipt for either a free replacement or a full refund including your return postage.

If you want to return or exchange because you think your earrings are faulty or damaged, please email us with the description of the fault along with photos to hello@huggearrings.com first, as this will usually help you get a replacement or a refund easily and quickly.

Alternatively, if you'd like to speak to someone, you can call us on 01628898586. Contact times are Monday-Friday, 10am – 5pm GMT. Excluding Bank Holidays.

Product refunds will be made at the same price at which the products were bought and by the same method you used to make the payment.

The maximum refund for the cost of returning goods to us will be that of the least expensive delivery option we offer.

For any questions about your order, delivery & returns, account help and products, please get in touch with us via email hello@huggearrings.com or call us on 01628898586.

Contact times are Monday-Friday, 10am – 5pm GMT. Excluding Bank Holidays. Please allow up to two complete business days for an email response.